FAQs

 

Shipping?

Most orders will be shipped within 2-3 business days. The delivery date depends on the option that you choose during checkout. 

 

Returns and exchanges?

Please contact us at contact@thepeacockavenue.com if you or the gift recipient received items in damaged condition. We are, however, unable to fulfill returns on perishable items like chocolate, tea, coffee as well as soaps and candles.

 

Customized?

Currently, we do not have the option to customize and/or make your own box, but we plan to bring it very soon.

 

International?

We currently ship only within the US.

 

Packaging?

We use FSC-certified custom mailer boxes form Arka Packaging to pack the gifts and sustainable poly mailers from Ecoenclose to mail them.

 

Bulk orders?

Please contact us at contact@thepeacockavenue.com for favors and large quantity orders.

 

Same products always?

The items in the boxes will be the ones that are shown on the website. Future boxes may have items that are slightly different due to stock / seasonal variation and newer products from vendors. But please be assured that the website will be updated if we make changes to the contents of the boxes.

 

Feedback, comments, questions?

We would love to hear comments and receive feedback from you. Please send a note to contact@thepeacockavenue.com.